Shipping policy
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** CO-VID 19 UPDATE***
Please be assured that all orders produced and shipped by Chen and her print partners respect the current social distancing rules and health guidelines.
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Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
If there is any damage to the packaging on delivery, contact us immediately at info@chensands.com.
If you have any questions about the delivery and shipment or your order, please contact us at info@chensands.com.
How is delivery charged?
All delivery options include tracking as we want to ensure the art get's to you safely!
Original artwork is shipped by international courier of extra protection. Courier delivery starts from €20.
Limited edition prints have a flat world-wide shipping fee of €7.50.
Open edition prints also have a flat world-wide shipping fee of €7.50 and are produced and shipped from a network of trusted printers.
Message Prints are currently made to order and produced with love from Paris, France. World-wide shipping and local Paris pick-up are both available.
We unfortunately cannot combine shipping between Message Prints, Open Edition and Limited Edition prints. This is because they are produced and shipped in separate places, as per above.
When will I get my order?
Original Artwork will be packaged and processed within 5-7 working days.
Limited Edition prints will usually be processed within 1-2 working days.
Open Edition prints will usually be processed within 1-2 working days.
All Message Prints are produced and shipped by Chen herself from her home studio in Paris. Processing and production will take 3-5 working days.
The exact day of delivery after processing for all items will vary due to printer internal deadlines, delivery location and the method of delivery.
Need express delivery? Please do contact us on info@chensands.com for a quote.